BatteryShip's Response to COVID-19: We have taken appropriate safety precautions and are working overtime to ensure every online order is fulfilled on our standard daily schedule as shown on our website (Monday-Friday, 9am-4pm Mountain Time, same day shipping on in stock items).
Shipping Transit Time and COVID-19: Carriers including the postal service (USPS), UPS, and others have been affected by COVID-19. Our in stock items have been shipping on time as per our same day shipping schedule, but transit times have been delayed in some cases. This is due to the unprecedented volume of shipments that carriers are experiencing combined with COVID-19 affecting their work environment and staff. Some postal service (USPS) shipments have seen 2-3 week delays after they arrive in larger cities hit hard by COVID-19, but they still are delivered.
Stock Status and COVID-19: We
are working daily with our factories to make all backorder and special order items available to
ship ASAP. Our factories and their suppliers have been affected by COVID-19 as we all
have. In addition, due to high demand, certain materials have become scarce which
delays the manufacturing of certain battery and charger types.
We monitor incoming emails by the minute and respond in minutes whenever possible. On average, we respond to customer service and sales oriented emails within 1-8 business hours or less. 9am-4pm MT, Monday-Friday.
(accepts text only; texts with images won't get through)
We monitor incoming texts by the minute and respond in minutes whenever possible. On average, we respond to customer service and sales oriented texts within 1-8 business hours or less. 9am-4pm MT, Monday-Friday.
TIP: If the message you need to send is long or has images, you will need to use email instead (see email option above or scroll back up).
Due to high volume, you may reach voicemail during our business hours instead of a live person. We monitor incoming voicemails by the minute and respond in minutes whenever possible. On average, we respond to customer service and sales oriented voicemails within 1-8 business hours or less. 9am-4pm MT, Monday-Friday.
TIP: Due to high volume, we normally respond to short texts and emails before making return calls on voicemails.
TIP: To avoid the inconvenience of phone tag and to get the fastest response, we strongly recommend emailing or texting us rather than leaving a voicemail (see email/texting info above or scroll back up).
Remember to order online to get Free Shipping and to use discount codes.
Non-Customer Service Email: For non-customer service and non-sales inquiries including feedback, marketing, manufacturing/supply, and business development:
Affiliate Support Email: For all affiliate inquiries:
BatteryShip Inc is an American company located in Cheyenne, Wyoming, USA. Our warehouse is not open to the public (it is a private fulfillment and service center only). Order Pickup? Sorry, we do not allow order pickups (not even for locals). However, please keep in mind that UPS Ground shipping would arrive the next business day for all our local zip codes and for most of Wyoming and Colorado. Free Shipping usually arrives overnight for Cheyenne and in 1-4 days for most states, even on the west or east coasts.
Mailing address for all correspondence and returns:
1740H Dell Range Blvd 455
Cheyenne, WY 82009
Mailing address is a receiving box only for major carriers (US Postal Service, UPS, Fedex, and DHL). This is not a store location for drop off or pickup.
Before returning an item to the address above, you must obtain a RMA #. To exchange a defective or wrong item, please click here. To return an item for money back, please click here.
All brand names and trademarks are the property of their respective owners. The listed brand names and model designations are intended only to show the compatibility of these products with various machines. Neither BatteryShip Inc nor BatteryShip.com are affiliated with the original manufacturers of any of these batteries or chargers. All products on this page are generic, aftermarket, replacement parts.